In February 2007, I purchased an Amana stainless steel refrigerator from Sears. The refrigerator developed a problem last week less than two years after I bought said appliance. The bottom freezer section was working fine but the upper refrigerator was not working at all. I called last Friday, 1 August to schedule a repair. The very nice woman at Sears promises a repair technician tomorrow, 6 August. Almost a week later but it is covered under the warranty and free so that is cool.
Tonight, I get a call from Sears that they cannot make it tomorrow and rather than moving me to the head of the queue for tomorrow, their policy is when you get bumped, you get moved to the end of the line again. So now it is next Tuesday 12 August. That would be 11 days after I reported the problem. That would be slightly less than 2 weeks with no refrigeration other than a cooler. No explanation, no apology, no remorse over treating a customer that has spent over $3000 there in the last two years this poorly. My recommendation is that you do not buy any appliances at Sear and if you do, then do not waste your money on Sears not delivering service in any reasonable fashion.
Amana — 




Sears extended warranties — 




Update: Called Sears national customer service line. They were very sorry (first apology) but still cannot change the appointment time. If they miss your appointment, you get moved to the back of the queue. It is their policy.
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